Givaudan has opened applications for a Customer Care – Learner opportunity in Johannesburg, South Africa.

The position provides an opportunity to gain practical experience in customer care, sales order processing, logistics and business operations while working for a global company in the flavour, fragrance, food and beauty industries.

The role is on-site and involves regular interaction with customers, sales teams, operations, planning and logistics teams.

The advertised position carries Job ID 119987.

Importantly, the official advertisement does not disclose a salary or closing date. Applicants interested in the opportunity should therefore apply as soon as possible.

Givaudan Customer Care Learner 2027 at a Glance

About Givaudan

Givaudan is a global company operating in the flavour and fragrance industry, with activities spanning food, beauty, fragrance and wellbeing.

The company employs thousands of people across different countries and provides opportunities in areas such as customer care, manufacturing, operations, science, sales and business support.

The Customer Care – Learner role is focused on supporting customers and internal teams throughout the sales order process.

What Does a Customer Care Learner Do?

The successful candidate will support the processing and management of customer orders from the time an order is received until the products are shipped.

The role requires regular communication with customers, sales teams, operations and other departments.

The learner will also help ensure that customer requirements are handled accurately and within the required timelines.

Key Responsibilities

The Customer Care – Learner will be responsible for duties that include:

• Processing sales orders from receipt through to shipment.
• Supporting assigned customers and affiliates.
• Communicating with customers, sales teams and operations.
• Following established order and sample processes.
• Reviewing customer schedules and prioritising orders.
• Handling customer complaints and resolving issues.
• Checking pricing and inventory availability.
• Providing information about expected shipping dates.
• Coordinating transportation and shipping arrangements.
• Supporting international order processes where required.
• Assisting with inspection and shipping documentation.
• Preparing invoices, debit notes and credit notes.
• Processing customer notifications and returns.
• Coordinating with different departments to ensure orders are dispatched on time.
• Working with planning teams on demand and stock information.
• Maintaining accurate customer records.
• Updating customer-specific information, contracts, packaging and labelling requirements.
• Providing support and account coverage for other team members when required.
• Selecting appropriate communication methods depending on the urgency of an issue.
• Handling difficult customer situations professionally.
• Identifying opportunities to improve customer care processes.

Minimum Requirements

Applicants should meet the minimum requirements listed in the advertisement.

Education

The advertised minimum academic requirement is:

• High School or Secondary Education.

An Associate or University Degree is preferred, but it is not listed as the minimum requirement.

Work Experience

Candidates should have:

• 1 to 2 years of experience in a customer-facing role.
• Industry experience is advantageous.

This means the opportunity is not presented as a typical entry-level learnership requiring no previous work experience.

Applicants should highlight relevant customer service, administration, sales support or other customer-facing experience on their CV.

Skills Required

Candidates should have a combination of customer service, administrative and technical skills.

Important skills include:

• Strong interpersonal skills.
• Good verbal and written communication.
• Customer relationship management.
• Basic knowledge of SAP or order-entry systems.
• Basic inventory management knowledge.
• Microsoft Office skills.
• Basic negotiation skills.
• Understanding of Incoterms and shipping terminology.
• English language proficiency.
• Additional language skills where required.

Attention to detail is also important because the role involves orders, pricing, stock information, customer records and shipping processes.

What You Can Learn in the Role

The Customer Care – Learner position can provide practical exposure to several areas of business operations.

These may include:

Customer Relationship Management

You will interact with customers and internal teams while helping resolve queries and order-related issues.

Sales Order Processing

The role provides exposure to the process of receiving, managing and completing customer orders.

Inventory and Planning

Learners can gain an understanding of stock availability, demand planning and coordination with planning teams.

Logistics and Shipping

The position involves exposure to transportation arrangements, shipping documentation and international order processes.

Business Administration

The role also involves invoices, credit and debit notes, customer records, contracts and other administrative processes.

Salary and Benefits

The salary for the Givaudan Customer Care – Learner position has not been disclosed in the advertised information.

The official advertisement also does not provide specific details about benefits.

Applicants should therefore avoid relying on unofficial salary figures when considering the opportunity.

Documents to Prepare

The advertisement does not provide a detailed mandatory document checklist.

Applicants should nevertheless prepare an updated CV that clearly highlights:

• Highest educational qualification.
• Customer-facing experience.
• Customer service skills.
• Administrative experience.
• Microsoft Office skills.
• SAP or order-entry experience, if applicable.
• Inventory or logistics experience, if applicable.
• Language skills.
• Contact details.

Any additional supporting documents requested during the online application should also be provided.

How to Apply for the Givaudan Customer Care Learner

Applications must be submitted online through the Givaudan careers platform.

Search for Customer Care – Learner, Job ID 119987, and select the application option on the official vacancy page.

During the application process:

1. Review the advertised requirements.
2. Prepare an updated CV.
3. Create or update your applicant profile.
4. Complete the required application information.
5. Upload your CV and supporting documents where requested.
6. Review your information carefully.
7. Submit the application online.

Applicants should ensure that their customer-facing experience and relevant skills are clearly presented.

Closing Date

The official advertisement does not specify a closing date for the Customer Care – Learner opportunity.

Because no closing date has been published, interested candidates should not wait unnecessarily before submitting their applications.

Important Information for Applicants

This is an on-site position in Johannesburg.

Applicants should also take note of the experience requirement. Although the position is described as a learner opportunity, the advertised requirements include 1 to 2 years of customer-facing experience.

Knowledge of SAP, order-entry systems, inventory management and shipping terminology can also be useful for the role.

Frequently Asked Questions

Where is the Givaudan Customer Care Learner position based?

The position is based on-site in Johannesburg, South Africa.

What is the job reference number?

The job reference number is 119987.

What qualification is required?

The minimum advertised academic requirement is High School or Secondary Education. An Associate or University Degree is preferred.

Is work experience required?

Yes. The advertisement specifies 1 to 2 years of experience in a customer-facing role. Industry experience is preferred.

Is the position remote?

No. The advertised work arrangement is on-site.

How much does the Givaudan Customer Care Learner earn?

The salary is not disclosed in the available job advertisement.

What is the closing date?

A closing date is not specified in the advertised vacancy.

How do I apply?

Applications are submitted online through the official Givaudan careers platform using Job ID 119987.

Application Checklist

Before submitting your application, make sure you have:

• Updated CV.
• Details of your highest qualification.
• Customer-facing work experience.
• Customer service experience, where applicable.
• Microsoft Office skills.
• SAP/order-entry experience, if applicable.
• Inventory or logistics knowledge, if applicable.
• Language information.
• Relevant supporting documents.
• Job reference 119987.

Conclusion

The Givaudan Customer Care – Learner opportunity in Johannesburg offers practical exposure to customer service, sales order processing, inventory coordination, logistics and business administration.

The advertised minimum education requirement is High School or Secondary Education, while candidates are expected to have 1 to 2 years of customer-facing experience. Knowledge of SAP, Microsoft Office, inventory management and shipping terminology can also support the application.

The salary and closing date have not been disclosed in the available advertisement. Candidates who meet the requirements can apply online through Givaudan’s careers platform using Job ID 119987.