Tracker Connect is inviting unemployed South African youth to apply for its Call Centre/Control Centre Learnership Programme for 2026/2027 in Gauteng.
The opportunity is aimed at young people who have completed Grade 12 and are interested in customer service, communication, sales support and business operations.
Successful applicants will receive practical workplace exposure within Tracker’s Customer Experience and 24-Hour Critical Services Control Centres. The programme combines structured learning with workplace experience and leads to a full qualification comprising 132 credits.
The learnership runs for 12 months and offers a minimal stipend to help learners cover basic expenses.
Applications close on 11 November 2026.
Tracker Control Centre Learnership 2026/2027: Quick Overview
| Programme Detail | Information |
|---|---|
| Company | Tracker Connect |
| Programme | Call Centre/Control Centre Learnership |
| Listing Reference | track_001769 |
| Location | Gauteng, South Africa |
| Industry | IT and Internet |
| Job Category | Call Centre and Telesales |
| Contract Type | Fixed-term contract |
| Duration | 12 months |
| Qualification Credits | 132 credits |
| Minimum Qualification | Grade 12 / Matric |
| English Requirement | Minimum Level 4 |
| Mathematics Requirement | Pass in Mathematics or Mathematical Literacy |
| Age Requirement | 18–35 years |
| Citizenship | South African |
| Employment Status | Must be unemployed |
| Previous Work Experience | No previous formal work experience |
| Remuneration | Minimal stipend |
| Additional Benefits | None applicable |
| Application Method | Online |
| Closing Date | 11 November 2026 |
The official Tracker vacancy confirms the 12-month duration, 132-credit learning intervention, minimal stipend and application deadline. (Tracker Careers)
About the Tracker Control Centre Learnership
The Tracker Control Centre Learnership is a development opportunity for unemployed young South Africans who want to build a career in customer service and related business functions.
Successful learners will be placed within Tracker’s Customer Experience and 24-Hour Critical Services Control Centres.
These environments provide exposure to customer engagement, communication, sales support, business systems and problem-solving.
The programme combines structured unit-standard-based learning with practical workplace experience. After completing the learning intervention, participants will have developed competencies relevant to customer service and business operations.
What Will You Learn?
The learnership is designed to develop practical skills that can be useful in customer service, call centre operations and administrative environments.
Participants will gain exposure to the following areas:
1. Customer Service
Learners will develop the ability to provide effective first-contact assistance and resolve customer queries.
This includes understanding customer needs and delivering professional service.
2. Customer Information Management
Participants will learn how to capture, update and maintain customer information accurately.
Attention to detail is important because incorrect information can affect customer service and business processes.
3. Handling Customer Queries
Learners will gain experience responding to customer questions and handling electronic communication.
They will also develop the ability to communicate professionally with customers.
4. Tracker Products and Services
Participants will develop knowledge of Tracker’s products, services and business systems.
This will help them understand the services offered by the company and how its systems support customer operations.
5. Sales Support
The programme includes exposure to upselling and cross-selling relevant products and services.
Learners can develop an understanding of how to identify additional customer needs and communicate suitable offerings.
6. Invoices and Account Adjustments
Participants will learn about business transactions and account-related processes, including:
- Invoices
- Account adjustments
- Advance payments
- Credit notes
- Payment allocations
7. Data Integrity
Learners will support data integrity initiatives and understand why accurate customer and business information is important.
8. Contracting and Scheduling
The programme also introduces participants to contracting and scheduling processes.
9. Problem-Solving and Customer Relationships
Participants will develop problem-solving abilities and customer relationship management skills.
These competencies can be useful in future customer service and business support roles.
Minimum Requirements
Applicants must meet the requirements specified by Tracker Connect.
To qualify, you must:
- Be a South African citizen.
- Have a valid South African ID.
- Be between 18 and 35 years old.
- Have no criminal record.
- Be currently unemployed.
- Not be studying full-time.
- Have no previous formal work experience.
- Have basic computer literacy.
- Have completed Grade 12 / Matric.
- Have at least Level 4 English.
- Have passed Mathematics or Mathematical Literacy.
Grade 12 Subject Requirements
Applicants must have completed Matric and meet the following subject requirements:
| Subject | Minimum Requirement |
|---|---|
| English | Level 4 |
| Mathematics | Pass |
| Mathematical Literacy | Pass |
Applicants need a pass in either Mathematics or Mathematical Literacy. They do not need to have passed both subjects.
The English requirement is at least Level 4.
Important: Previous Work Experience
Tracker specifically states that applicants must have no previous formal work experience.
This is an important eligibility condition.
Candidates who have already held formal employment should carefully consider this requirement before applying.
The programme is intended to give young people who are entering the workplace an opportunity to gain their first formal work experience.
Applicants Must Not Be Studying Full-Time
Applicants must currently be unemployed and must not be studying full-time.
This requirement is important because successful learners will need to participate in structured learning and practical workplace activities.
If you are currently enrolled in full-time studies, check your eligibility carefully before submitting an application.
Skills and Competencies
Tracker is looking for applicants who demonstrate the potential to work in a customer-focused environment.
The required competencies include:
- Passion for customer service.
- Professional and positive attitude.
- Good communication skills.
- Strong interpersonal skills.
- Customer focus.
- Attention to detail.
- Willingness and ability to learn.
- Adaptability and resilience.
- Problem-solving ability.
- Teamwork and collaboration.
- Ability to work in a multi-skilled environment.
- Ability to work in a fast-paced workplace.
Applicants should highlight relevant skills in their CV, even if they have not previously held a formal job.
School projects, volunteering and other activities can help demonstrate communication, teamwork and problem-solving abilities.
Learnership Duration and Qualification
The Tracker Call Centre/Control Centre Learnership runs for:
12 months
The programme is a full learning intervention consisting of structured unit-standard-based learning and practical workplace experience.
The qualification totals:
132 credits
The official vacancy does not provide the specific qualification title or NQF level. Applicants who need those details should request confirmation from Tracker before accepting a placement.
Is There a Stipend?
Yes. Tracker confirms that learners will receive a minimal stipend to help compensate for basic expenses during the learnership.
However, the exact monthly amount is not disclosed in the official vacancy.
The employer also states that no additional benefits are applicable during the programme.
Applicants should therefore not assume that transport, accommodation, medical aid or other allowances are included.
Where Is the Tracker Learnership Based?
The advertised location is:
Gauteng, South Africa
Successful candidates will be placed within Tracker’s:
- Customer Experience Centre
- 24-Hour Critical Services Control Centres
The official vacancy does not provide a specific street address for the placement. Applicants should confirm the exact workplace location if they are shortlisted.
Preference for Designated Groups
Tracker states that preference will be given to applicants from designated groups, in line with the company’s policies.
This preference does not remove the need to meet the minimum eligibility requirements.
All applicants should ensure that their personal and academic information is accurate.
How to Apply for Tracker Control Centre Learnerships 2026/2027
Applications must be submitted online through the official Tracker careers portal.
Official application link:
Apply for the Tracker Call Centre/Control Centre Learnership
Use the following vacancy details when applying:
- Position: Call Centre/Control Centre Learnership
- Company: Tracker Connect
- Listing Reference: track_001769
- Location: Gauteng
- Closing Date: 11 November 2026
Application Steps
- Open the official Tracker careers portal.
- Find the Call Centre/Control Centre Learnership vacancy.
- Confirm the listing reference track_001769.
- Read the minimum requirements carefully.
- Register or sign in to the application portal.
- Complete your personal and educational information.
- Upload your CV in an accepted file format.
- Check that your information is accurate.
- Submit your application before the deadline.
- Keep any application confirmation for your records.
The application portal accepts CV documents in PDF, DOC, DOCX and TXT formats, with a maximum file size of 10 MB, according to the current application information.
What to Prepare Before Applying
Applicants should prepare the following:
- Updated CV.
- South African ID details.
- Grade 12 certificate or results.
- Accurate contact information.
- Education details.
- Any other information requested by the application portal.
Make sure your CV clearly shows your education, computer skills and relevant personal competencies.
What Happens After Applying?
Tracker states that applicants who are not contacted within four weeks should consider their applications unsuccessful.
Applicants should therefore:
- Use a valid cellphone number.
- Provide an active email address.
- Check their email regularly.
- Monitor their telephone for recruitment communication.
- Keep their application information up to date.
Only candidates selected for further consideration should expect additional communication.
Closing Date
The closing date for the Tracker Control Centre Learnership 2026/2027 is:
11 November 2026
Applicants are encouraged to complete their online applications before the deadline.
The official vacancy currently lists the opportunity as online and receiving applications.
Frequently Asked Questions
Does Tracker accept Grade 12 applicants?
Yes. Applicants need a Grade 12 / Matric qualification.
What English level is required?
Applicants must have at least Level 4 English.
Do I need Mathematics?
You must have passed either Mathematics or Mathematical Literacy.
What is the age requirement?
Applicants must be between 18 and 35 years old.
Must I be unemployed?
Yes. Applicants must currently be unemployed.
Can I apply if I am studying full-time?
No. The vacancy states that applicants must not be studying full-time.
Is previous work experience required?
No. Applicants must have no previous formal work experience.
How long is the learnership?
The programme runs for 12 months.
Does Tracker offer a stipend?
Yes. A minimal stipend is provided, but the exact amount is not disclosed.
What qualification does the programme offer?
The learning intervention totals 132 credits. The specific qualification title and NQF level are not stated in the official listing.
Where is the learnership based?
The advertised location is Gauteng, South Africa.
What is the closing date?
Applications close on 11 November 2026.
What happens if Tracker does not contact me?
Applicants who are not contacted within four weeks should consider their applications unsuccessful.
Tracker Control Centre Learnership 2026/2027 Application Checklist
Before submitting your application, confirm that:
- You are a South African citizen.
- You have a valid South African ID.
- You are between 18 and 35 years old.
- You have no criminal record.
- You are currently unemployed.
- You are not studying full-time.
- You have no previous formal work experience.
- You have completed Grade 12.
- You have at least Level 4 English.
- You have passed Mathematics or Mathematical Literacy.
- You have basic computer literacy.
- Your CV is updated.
- You have used the correct vacancy reference.
- You have submitted online before 11 November 2026.
Conclusion
The Tracker Control Centre Learnership 2026/2027 offers unemployed South African youth an opportunity to gain practical workplace experience in customer service, communication, sales support and business operations.
The programme is particularly suitable for young people aged 18 to 35 who have completed Grade 12, achieved at least Level 4 English, passed Mathematics or Mathematical Literacy and have basic computer skills.
Successful learners will participate in a 12-month programme combining structured learning and workplace experience. The learning intervention totals 132 credits, and a minimal stipend will be provided to assist with basic expenses.
Applicants must also be unemployed, must not be studying full-time and must have no previous formal work experience.
If you meet the requirements, prepare your CV and apply through the official Tracker careers portal using reference track_001769 before 11 November 2026.
Disclaimer: This article is an independent opportunity guide based on Tracker’s published vacancy information. Tracker Connect is responsible for recruitment, eligibility decisions and the final programme arrangements. Applicants should confirm the latest details on the official careers portal before applying.
